Shipping & Return Policy
CUSTOMER SERVICE
Our customer service representatives are available Monday through Friday from 9 am to 5 pm EST to help with any questions by phone or text at 201-574-7944 or email us at hello@namacbd.com. We cannot complete any orders over the phone.
LIMITED SATISFACTION GUARANTEE
*Only applies to one-time sampler purchase per customer (does not apply to Sampler & Buzz Drops combo). If you are unsatisfied with the sampler of your choice, please email us with the subject line “Refund Request”. If you have already ordered a product in the sampler from us before, we are unable to refund. All refunds will have a non-refundable restocking fee of $6.99 deducted from the refund. If the first sampler order was lost or replaced, we are unable to refund for dissatisfaction.
SHIPPING
All orders ship via USPS ground advantage. Orders will ship from New York Monday through Friday, excluding any major US holidays. Any orders placed before 1 pm EST Monday through Friday will ship within 24 hours (excluding any address or stock issues). Any orders placed Friday afternoon through Sunday will ship the following business day. We can only ship to the US at this time.
Orders shipping to Alaska may require additional transit time beyond our standard delivery estimates. Due to carrier limitations, these orders may also take longer to confirm delivery or qualify for reshipment if issues arise. We appreciate your patience and understanding.
Our free standard shipping for Hawaii orders may result in extended transit times of 2-4 additional weeks from the mainland United States. At this time, this is our only free shipping option available for your state. Please keep this in mind before placing your order. If you prefer an alternative carrier for a faster delivery, please email us at the time of placing your order, and we will be happy to provide a quote for the available shipping options. We appreciate your patience and understanding.
If an item is out of stock, it may be replaced with pouches, tins, or bottles of the same amount or greater.
If your package is being held at your local post office, It is the customer's responsibility to retrieve the package from the post office. We cannot refund or reship for orders that are already with USPS or being held at the post office.
Once a package has been marked as delivered by USPS, we cannot issue a refund. If your package has not arrived, please contact us right away.
EXPEDITED SHIPPING
We can offer expedited shipping on a case by case basis. To get a quote on expedited shipping, please contact us with the full address for the order to be shipped to.
ADDRESS ISSUES
Make sure to double-check your confirmation email to see if your shipping address is right. If we send it to the wrong place, our wrong address policy will apply. Any packages not shipped to a permanent residence and are returned to sender will be subject to our wrong address policy. If you cannot receive USPS mail, we will have to charge for the replacement package shipping.
RETURNS
nama has a 30 day refund period where any unused and unopened items may be returned for a refund. All returned items must be unopened, in their original condition, and free of any odors, stains, or signs of wear. Items that do not meet these criteria may be ineligible for a refund. All returns are subject to a non-refundable restocking fee of $6.99. Return shipping is the responsibility of the customer.
Once opened, these items are non-returnable due to potential safety risks as ingestible products.
If an order is missing items or products are damaged, please email us. Please be sure to include a picture of what you have received, a brief description of the issue, and your order number in the body of the email. Without this information, we will be unable to resolve the issue. Any broken or damaged items will be reshipped on us.
We strongly recommend you speak with your health care professional before ordering any products from our page. Should you or your doctor need any additional information to make an informed decision, please contact us for assistance.
CANCELLATION
If an order has not yet been fulfilled, please contact us via email to request cancellation. We cannot cancel orders or subscription orders through text. Once your order has been fulfilled we are unable to cancel it.
To cancel or manage your subscription, you can do so at any time by directly accessing your account through the following link: Subscription Account Login or by contacting us. Cancelling your subscription will not cancel your order. Please be aware that it is your responsibility to ensure the cancellation or adjustment of your subscription before the renewal date.
By placing an order, the Buyer warrants that they are at least 21 years of age, and that they will ensure the shipment is received by a person who is at least 21 years of age. All goods must be paid for in full prior to delivery. All goods are sold in New York or New Jersey, and ownership is transferred to the Buyer at the time of sale. The Buyer is responsible for all shipping costs, including insurance.
Our company makes no representation regarding the legal rights of individuals to ship or import hemp products into any state or jurisdiction. By placing an order, you authorize our company to engage a common carrier on your behalf to deliver your order.
The Buyer is reminded that various states may have restrictions on hemp products that can be purchased and brought into their jurisdiction without requiring specific licenses or permits. As a condition of sale, our company assumes no responsibility for applying for or obtaining any such permits or licenses.
It is the Buyer’s responsibility to research and comply with all applicable local laws and regulations regarding the shipment, purchase, and use of hemp products. Additionally, the Buyer is responsible for all applicable excise, use, and sales taxes in their state related to the purchase of any taxable goods.
