Shipping & Return Policy
nama has a 30 day refund policy. Our 30 day refund policy means that we will not be offering any refunds where 30 (calendar) days have elapsed since you made the purchase. nama maintains the right to offer refunds on a discretionary basis and is in no way obligated to provide a refund.
How to get your refund?
To obtain a refund, please email our customer service at firstname.lastname@example.org. Please be sure to include a picture of your product, a brief description of the reason for the refund, and your order number in the body of the email. Be sure to include “Refund Request” in the subject line of the email. To complete your return, we require a receipt or proof of purchase. Simply attach a full screenshot of your confirmation email. Failure to include this information will result in a delay in your refund, if any.
Partial or No Refunds
There are certain situations where only partial refunds are granted: (1) products with obvious signs of use; (2) any item not maintained in its original condition, that is damaged or contents for reasons not due to our error; and (3) any item that is returned more than 30 days after purchase. All shipping costs will be deducted from any refunds.
We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a reasonable number of days.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again and/or the transaction history for your credit card (if one was used). It may take some time before your refund is officially posted. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com in the original email thread and we will address any issues.
Only regularly-priced items may be refunded. Unfortunately, sale items cannot be refunded.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return.
Discretionary Returns and Exchanges
If you have been granted a discretionary return or exchange and receive a refund, the cost of shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee a refund if we don’t receive your returned item, in the event you were granted a discretionary return or exchange.
If you have any questions, please contact us at firstname.lastname@example.org.