Shipping & Return Policy

Please see our Wrong Address Policy HERE

Shipping Policy

Thanks for shopping with nama! We want to ensure that you get your order crazy fast and without any issues. Here's the lowdown on how we ship:

Order Availability:

Our online store is open 24/7, so you can shop anytime. Unfortunately, we don't take orders by phone. Our customer service representatives are available Monday through Friday from 9 am to 5 pm EST to help with any questions by phone, text, or email.

Shipping Schedule

Orders go out from our New York warehouse Monday to Friday, during work hours.

We're closed on major US holidays, so we don't send out orders on those days.

If you order before 12 PM Central Time, we'll ship it the same day. Orders after that get shipped the next business day.

Delivery Requirements:

No signature or ID is needed when your package is delivered. Orders will fit in a standard home mailbox.

Communication and Tracking:

We make sure to keep you in the loop. You'll get email updates at these key points:

Order Confirmation: We got your order.

Order Shipped: Your order is on its way.

Order Delayed: If there's a hold-up, we'll fill you in.

Order Out for Delivery: Your order is almost there.

Order Arrived: Your order has been delivered.

If you're not getting these emails, please reach out to us so we can check on your order!

Stay Informed

Make sure to double-check your confirmation email to see if your shipping address is right. If we send it to the wrong place, our wrong address policy will apply.

Keep an eye on your order by tracking it. You'll get the tracking info when we tell you your order has shipped.

If your tracking hasn't changed in 3 or more business days, please send us an email.

If your order is taking a bit longer than expected but the tracking shows it's still moving, it's on its way. Once we've sent it out, we can't speed it up.

If your order says it's been delivered but you didn't get it, or if it just doesn't show up, email us so we can help you out.

Return Policy

nama has a limited 30-day store credit refund policy. Our limited 30-day refund policy means that we will not be offering any store credits where 30 (calendar) days have elapsed since the date you made the purchase. nama maintains the right to offer refunds on a discretionary basis and is in no way obligated to provide a refund. Store credits cannot be redeemed for cash. All shipping costs will be deducted from any refunds.

Sampler Satisfaction Guarantee

Please note that our Sampler Satisfaction Guarantee policy does not extend to product bundles or any full-sized products and all returns pursuant to our Sampler Satisfaction Guarantee, must comply with the terms of this Shipping & Return Policy. We strongly encourage our customers to purchase a sampler that includes the desired product prior to ordering a full size product, to ensure it meets your expectations and needs. This approach helps us maintain the highest levels of customer satisfaction and product quality assurance.

Cancellation Policy:

Once an order has been placed, we cannot guarantee cancellation before shipment. We promise crazy fast shipping, and our shipping team tries to get orders shipped as quickly as possible. Due to this, we cannot always assure that we can reach the fulfillment team before it ships. If an item does ship before cancellation, we must receive the order shipped back to us unopened to process the any refund. We do not cover the cost of return shipping on ANY orders.

Subscription Cancellation Policy:

Here at nama we offer the convenience of voluntary product subscriptions, allowing customers to receive recurring shipments at discounted prices. We value your business and are committed to providing a smooth and transparent subscription experience.

To cancel or manage your subscription, you can do so at any time by directly accessing your account through the following link: Subscription Account Login or by reaching out to us at hello@namacbd.com.

Please be aware that it is your responsibility to ensure the cancellation or adjustment of your subscription before the renewal date. Once your subscription has been charged, we cannot guarantee cancellation before fulfillment. If your order has already been fulfilled, kindly return the unopened product to us for a refund to be processed.

We appreciate your understanding and look forward to serving you with the highest level of customer satisfaction. If you have any questions or concerns, feel free to contact us at the provided email address.

What if my order did not arrive?

Please contact us within 3 weeks of your shipping date if your order has not yet reached you. Once the 30 days has elapsed, we will be unable to help with any issues with the order.

We aim to ensure that every order arrives safely, however, once your order has been marked as delivered by USPS, we are no longer responsible for the package. In the case that your order is lost and not recoverable, we can reship the order to you or issue a store credit to your account. Please reach out to us within 7 days of the delivery date for resolution.

We are not liable for any stolen packages. If you believe your package has been stolen, please contact your local law enforcement to report the crime and initiate a claim with USPS to investigate.

How do I get my refund?

To obtain a store credit refund, please email our customer service at hello@namacbd.com. Please be sure to include a picture of your product, a brief description of the reason for the refund, and your order number in the body of the email. Be sure to include “Refund Request” in the subject line of the email. To complete your refund, we require a receipt or proof of purchase. Simply attach a full screenshot of your confirmation email. Failure to include this information may result in a delay in your refund, if any.

Partial or No Refunds

There are certain situations where no refunds will be granted: (1) products with obvious signs of use; (2) any item not maintained in its original condition, that is damaged or contents for reasons not due to our error; and (3) any item that is returned more than 30 days after purchase. All shipping costs will be deducted from any refunds.

Sale Items

Only regularly-priced items may be refunded. Unfortunately, sale items, bundles, and double-packs (and products we offer in smaller sizes) cannot be refunded. We strongly recommend trying one of our samplers before purchasing a full sized product, bundle or multi-pack product.

Refund Discretionary Returns and Exchanges

If you have been granted a discretionary return or exchange and receive a refund, the cost of shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee a refund if we don’t receive your returned item, in the event you were granted a discretionary return or exchange.

If you have any questions, please contact us at hello@namacbd.com.