Please see our Wrong Address Policy HERE

Shipping Policy

Thanks for shopping with nama! We want to ensure that you get your order crazy fast and without any issues. Here's the lowdown on how we ship:

Order Availability:

Our online store is open 24/7, so you can shop anytime. Unfortunately, we don't take orders by phone. Our customer service representatives are available Monday through Friday from 9 am to 5 pm EST to help with any questions by phone, text, or email.

Shipping Schedule

Orders go out from our New York warehouse Monday to Friday, during work hours.

We're closed on major US holidays, so we don't send out orders on those days.

If you order before 12 PM Central Time, we'll ship it the same day. Orders after that get shipped the next business day.

Delivery Requirements:

No signature or ID is needed when your package is delivered. Orders will fit in a standard home mailbox.

Communication and Tracking:

We make sure to keep you in the loop. You'll get email updates at these key points:

Order Confirmation: We got your order.

Order Shipped: Your order is on its way.

Order Delayed: If there's a hold-up, we'll fill you in.

Order Out for Delivery: Your order is almost there.

Order Arrived: Your order has been delivered.

If you're not getting these emails, please reach out to us so we can check on your order!

Stay Informed

Make sure to double-check your confirmation email to see if your shipping address is right. If we send it to the wrong place, our wrong address policy will apply.

Keep an eye on your order by tracking it. You'll get the tracking info when we tell you your order has shipped.

If your tracking hasn't changed in 3 or more business days, please send us an email.

If your order is taking a bit longer than expected but the tracking shows it's still moving, it's on its way. Once we've sent it out, we can't speed it up.

If your order says it's been delivered but you didn't get it, or if it just doesn't show up, email us so we can help you out.

Return Policy

nama has a limited 30-day refund policy. Our limited 30-day refund policy means that we will not be offering any exchanges, refunds, or store credits where 30 (calendar) days have elapsed since the date you made the purchase. Store credits cannot be redeemed for cash. All shipping costs will be deducted from any refunds.

We strongly recommend you speak with your health care professional before ordering any products from our page. Should you or your doctor need any additional information to make an informed decision, please reach out to hello@namacbd.com and we will assist.

Returns

To be eligible for a return, your product must be in the same condition that you received it in its original packaging along with the order number. Opened full-sized products, bundles, and sales items are not eligible for a refund, store credit, or exchange. We strongly encourage our customers to purchase a sampler that includes the desired product prior to ordering a full-sized product.
To start a return, you can email us at hello@namacbd.com with the subject line “Return Request”. Returns will be sent to the following address:
Please keep your tracking information in the event of an issue with your return. We do not pay for return shipping in any case. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee a refund if we don’t receive your returned item, in the event you were granted a discretionary return or exchange. Please include your order number, and it may take several days after receiving your order back for us to process it and contact you.

Sampler Satisfaction Guarantee
*Only applies to the first sampler purchase per customer (does not apply to Sampler & Buzz Drops combo). If you are unsatisfied with the sampler of your choice, please email us at hello@namacbd.com with the subject line “Refund Request”. All refunds will have our shipping and handling fee of $6.99 deducted from the refund.

Cancellation Policy:
Once an order has been placed, we cannot guarantee cancellation before shipment. We promise crazy fast shipping, and our shipping team tries to get orders shipped as quickly as possible. If your postage has already been paid for but the order has not yet shipped, we will have to deduct a $6.99 shipping and handling fee to cancel the order. If your order has already been fulfilled, you can return the unopened product to us for a full refund. We do not cover the cost of return shipping on ANY orders, and we will not issue a refund before we receive the product back.

Subscription Cancellation Policy:

To cancel or manage your subscription, you can do so at any time by directly accessing your account through the following link: Subscription Account Login or by reaching out to us at hello@namacbd.com.
Please be aware that it is your responsibility to ensure the cancellation or adjustment of your subscription before the renewal date. Once your subscription has been charged, we cannot guarantee cancellation before fulfillment.

What if my order did not arrive?
We aim to ensure that every order arrives safely. Should your order not arrive, but is marked as “delivered” by USPS, please contact us immediately. Orders that are deemed lost, will be handled in accordance with our lost package process. We are not liable for any stolen packages. If you believe your package has been stolen, please contact your local law enforcement to report the crime and initiate a claim with USPS to investigate.

Damages and Issues

If your order is damaged or missing items, please contact us immediately after receiving the order. Email us at hello@namacbd.com for resolution. Please be sure to include a picture of what you have received, a brief description of the issue, and your order number in the body of the email. Without this information, we will be unable to resolve the issue.

If you have any questions, please contact us at hello@namacbd.com.