• Monday - Friday, 9 am to 5 pm EST
• Text: 201-574-7944
• Email: hello@namacbd.com

LIMITED SATISFACTION GUARANTEE

• Limited to one sampler per customer within 30 days of purchase (Ultimate Sampler, THC Sampler, CBD Sampler, or Sleep Sampler only, excluding the Buzz Drops/Packs combo and bundles)

• If unsatisfied, email us with subject “Refund Request”
• All refunds will have a non-refundable restocking fee of $6.99 to cover the cost of shipping.
• If your order was replaced, we cannot refund

• Orders ship from New York Monday through Friday (excluding major holidays)
• Orders placed before 1 pm EST will ship within 24 hours (excluding address or stock issues)
• Orders placed Friday through Sunday will ship the next business day
• We currently only ship to states within the United States
  

• Free USPS Ground Advantage with every order (3-5 business days for most states)
• UPS Ground is a standard, non-expedited service (typically 3-5 business days, excluding weekends)
• UPS 2nd Day Air is the only expedited shipping option offered and excludes weekends
• Delivery dates are estimates, not guaranteed
  

• Lost orders will be reshipped under same method
• Customers are responsible for retrieving packages held at post office
• We cannot cancel or reship any orders in transit
• Orders marked as delivered are not eligible for refund, but please contact us right away for next steps
• Once prepared, orders cannot be canceled
• Shipping to Alaska and Hawaii may result in extended transit times
• Out of stock items may be replaced with pouches, tins, or bottles of the same amount or greater
  

• If your order is returned to sender, please email us
• If the address matches the one provided to us, we will reship on us with no additional cost
• If the address entered was incorrect, our wrong address policy will apply
• Changing the address on your account or subscription will not change the address on an existing order
• Orders shipped to temporary addresses, will be subject to our wrong address policy
• When entering a temporary address, please note that delivery times are estimates and may arrive later than expected
  

• To avoid any issues, please double-check your shipping details provided in your order confirmation email.
• If anything looks off, please email us right away with your order number and correct address so we can do our best to update it before it ships
• If your order has already shipped:

• • Returned to sender: We can reship your order once it arrives back to us for the cost of shipping ($6.99), or issue a refund minus the original shipping cost ($6.99)
  • Delivered to the wrong address: We can send a replacement order at 30% of the original cost

• We have a 30 day refund period
• Items must be unopened in their original condition and free of any odors, stains, or signs of wear
• Items that do not meet this will be ineligible for a refund or replacement
• All returns are subject to a non-refundable restocking fee of $6.99
• Customer is responsible for return shipping and must provide valid return tracking information once the return is shipped
• Returns will only be considered in progress once tracking information has been received
• We are not responsible for returns lost in transit or returns for which tracking information has not been provided
• Refunds will only be issued after the returned item has been received and inspected

• If your order is missing items or a product is damaged, please email us
• Please include a picture of what you received, a description of the issue, and your order number
• Any broken or damaged items will be reshipped on us

• If your order has not been prepared, please email us to request cancelation
• We cannot cancel orders through text
• Once an order has been prepared, we are unable to cancel it
  

• To cancel or manage your subscription, you can do so here: Subscription Account Login or by emailing us
• Canceling your subscription will not cancel an existing order
• Customer is responsible for canceling or adjusting the subscription before renewal

We strongly recommend you speak with your health care professional before ordering any products from our page. Should you or your doctor need any additional information to make an informed decision, please contact us for assistance.

All products are sold FOB Origin. Title to and ownership of all products transfer to the Buyer at the moment the order is tendered to the shipping carrier (including USPS, UPS, or any other common carrier), and all risk of loss, delay, damage, seizure, misdelivery, or non-delivery passes to the Buyer at that time. Once the shipment is handed off to the carrier, the Buyer assumes full responsibility for the shipment and its final destination, including ensuring the products may be lawfully shipped to, received at, possessed in, and used at the delivery address. In light of the evolving federal and state regulations, nama makes no representations regarding the legality of delivery or possession at the destination and assumes no responsibility for carrier actions, law enforcement or regulatory interference, or compliance with local, state, or federal laws after carrier handoff.

By placing an order, the Buyer warrants that they are at least 21 years of age, and that they will ensure the shipment is received by a person who is at least 21 years of age. All goods must be paid for in full prior to delivery. All goods are sold in New York or New Jersey, and ownership is transferred to the Buyer at the time of sale. The Buyer is responsible for all shipping costs, including insurance.

Our company makes no representation regarding the legal rights of individuals to ship or import hemp products into any state or jurisdiction. By placing an order, you authorize our company to engage a common carrier on your behalf to deliver your order.

The Buyer is reminded that various states may have restrictions on hemp products that can be purchased and brought into their jurisdiction without requiring specific licenses or permits. As a condition of sale, our company assumes no responsibility for applying for or obtaining any such permits or licenses.

It is the Buyer’s responsibility to research and comply with all applicable local laws and regulations regarding the shipment, purchase, and use of hemp products. Additionally, the Buyer is responsible for all applicable excise, use, and sales taxes in their state related to the purchase of any taxable goods.