Shipping & Return Policy
Please see our Wrong Address Policy HERE
nama has a limited 30-day store credit refund policy. Our limited 30-day refund policy means that we will not be offering any store credits where 30 (calendar) days have elapsed since the date you made the purchase. nama maintains the right to offer refunds on a discretionary basis and is in no way obligated to provide a refund. Store credits cannot be redeemed for cash. All shipping costs will be deducted from any refunds.
Sampler Satisfaction Guarantee
Please note that our Sampler Satisfaction Guarantee policy does not extend to product bundles or any full-sized products and all returns pursuant to our Sampler Satisfaction Guarantee, must comply with the terms of this Shipping & Return Policy. We strongly encourage our customers to purchase a sampler that includes the desired product prior to ordering a full size product, to ensure it meets your expectations and needs. This approach helps us maintain the highest levels of customer satisfaction and product quality assurance.
Once an order has been placed, we cannot guarantee cancellation before shipment. We promise crazy fast shipping, and our shipping team tries to get orders shipped as quickly as possible. Due to this, we cannot always assure that we can reach the fulfillment team before it ships. If an item does ship before cancellation, we must receive the order shipped back to us unopened to process the any refund. We do not cover the cost of return shipping on ANY orders.
Subscription Cancellation Policy:
Thank you for subscribing to our products. We value your business and want to make sure that your experience with our subscription service is smooth and transparent. You may cancel your subscription at any time. However, it is your responsibility to ensure that your subscription is canceled prior to the renewal date. Once your subscription has been charged, we cannot guarantee that your order will be canceled before fulfillment. Once your order has been fulfilled, you will need to return the unopened product back to us before we can issue any refund.
What if my order did not arrive?
Please contact us within 3 weeks of your shipping date if your order has not yet reached you. Once the 30 days has elapsed, we will be unable to issue a refund.
What if I received the wrong product or a broken product?
Please contact us as quickly as possible with a clear image of your package, the contents, and what you did or did not receive.
How do I get my refund?
To obtain a store credit refund, please email our customer service at firstname.lastname@example.org. Please be sure to include a picture of your product, a brief description of the reason for the refund, and your order number in the body of the email. Be sure to include “Refund Request” in the subject line of the email. To complete your refund, we require a receipt or proof of purchase. Simply attach a full screenshot of your confirmation email. Failure to include this information may result in a delay in your refund, if any.
Partial or No Refunds
There are certain situations where no refunds will be granted: (1) products with obvious signs of use; (2) any item not maintained in its original condition, that is damaged or contents for reasons not due to our error; and (3) any item that is returned more than 30 days after purchase. All shipping costs will be deducted from any refunds.
Only regularly-priced items may be refunded. Unfortunately, sale items, bundles, and double-packs (and products we offer in smaller sizes) cannot be refunded. We strongly recommend trying one of our samplers before purchasing a full sized product, bundle or multi-pack product.
Refund Discretionary Returns and Exchanges
If you have been granted a discretionary return or exchange and receive a refund, the cost of shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee a refund if we don’t receive your returned item, in the event you were granted a discretionary return or exchange.
If you have any questions, please contact us at email@example.com.