Frequently Asked Questions
I'm New
Where do I even begin?
Find the right product for you here: https://www.namacbd.com/pages/discover
We recommend starting with our Ultimate nama Sampler, which offers 1 gummy of each of our best-selling gummies. This sampler has 9 samples in it, ranging from our CBD-only products to our strongest THC product.
Will I fail a drug test if I take these products?
Unfortunately, all of our THC products will cause you to fail a drug test as THC will enter your system. The time it takes to leave your system does vary from person to person.
What is your return policy?
You can read all about our return policy here: https://www.namacbd.com/pages/shipping-and-return-policy
Contact
How can I contact you?
You can reach us through calls or texts at 201-574-7944.
You can also reach us by email at hello@namacbd.com.
What hours are customer service available?
We have customer service on standby Monday through Friday from 9 am to 2 pm CST.
We reply to all emails and texts daily on weekdays so please contact us again if you have not received a response as it is likely our response was blocked or sent to spam.
Why did I not receive a text back?
Our texting system currently blocks any messages that contain "THC" or "CBD" so we may not have received your text, and you may not have received ours.
If you do not get a text back, please call or email us.
Ingredients
Where can I find your COAs (certificates of analysis)?
https://www.namacbd.com/pages/certificate-of-analysis
On our home page, if you scroll to the bottom, you will see an about section with links, a learn section with links, and a place to subscribe to our newsletter.
Under the About section, it is the first link.
Do you have an ingredient list?
You can find the ingredient lists here:
Legality
Can I fly with these products?
Our products are compliant with the 2018 Farm Bill which makes them federally legal within the United States, but we do advise reaching out to the airline company just to confirm that there won't be any issues with traveling.
Can you ship to my state?
Our products are compliant with the 2018 Farm Bill, which makes them federally legal to ship within the United States.
Some states have enacted certain restrictions, should there be one with any products you order - we will reach out and alert you prior to shipping.
Do I need a medical card to purchase?
No medical card is needed - you just need to be over 21 years of age!
Payments
Can I pay over the phone?
Unfortunately, we are only able to take orders through our online system. All credit card information is immediately sent to our processing system and is not stored on our website. Plus paying through our website is the safest way since your full card information will only be seen by our merchant processor (not even us!).
Why don’t you use PayPal?
Unfortunately, PayPal does not currently work with our industry. We hope they change their policies in the future!
Why isn't my coupon working?
Most of our coupons only work with one-time purchases, not subscriptions. If your coupon still isn't working, please email us!
Products
How many servings are in the Buzz Drops™?
Our smallest size is 15 servings per bottle (however our edibles are typically 10-20 servings per bottle). Each dropper full has roughly 2.5 mg THC to 2.5 mg CBD.
We also have 30-serving and 60 serving bottles available.
My gummy sample is deformed. Is it safe to consume?
Since the gummies are packed fresh, they are still somewhat soft when they are packaged. In cases like these, the gummy was most likely crushed during transit (USPS isn’t always the most gentle!), but it is still safe to eat.
What is the strongest product?
The Euphoria gummies are the strongest product we offer with 10 mg of THC per gummy
(and occasionally our limited edition products like our Chocolate Bars or Caramels, will be higher than this).
When do the products expire?
We recommend a shelf life of 1 year for the products. They will most likely still be good after that (like your typical candy), but they may not be as fresh and will not fall within the expiration guidelines.
I didn’t feel anything with the edible.
My edible contained THC: a beginner dose is 2.5mg of THC, if this is not felt then we recommend increasing in 2.5mg increments until the desired feeling is felt. If you do not feel any effects, you should wait until 1 hour after taking before increasing the dose. We recommend going low and slow for all users to avoid unpleasant side effects.
My edible did not contain THC: CBD only edibles typically are much more subtle than THC, and any effects are much lighter and often won’t be “felt” like THC based edibles, rather provide a much more overall subtle effect.
**Please keep in mind that every human body is different, so the effects may vary from person to person. In rare cases, it may take longer than 2 hours for the edibles to hit.
This made me feel anxious and tired.
You may have taken a higher dose than needed.
Have you seen our guide? https://www.namacbd.com/pages/thc-product-guide
Please try cutting the serving in ½ or even ¼ to see if that helps. If not, please email us!
Why are my gummies different sizes?
Our Bliss and Energy gummies are microcube gummies - they are smaller and denser. They still contain the full amount of THC and CBD.
Shipping
How long will it take for my order to ship?
All orders are shipped Monday through Friday and we average around 12 hours from the time the order is placed to when it is shipped.
Once with USPS it should arrive within 1-5 days, but as we all know USPS does occasionally delay a package here and there (about 1% on average for us).
My package says it’s delivered, but I haven’t received it.
USPS often scans packages delivered before they are actually delivered (it’s easier for them, but not helpful for us! haha), but it should arrive in 24-48 hours from the scan date.
Let us know, of course, if it does not.
Why can’t I choose my shipping option?
Shipping is always free!
We ship everything via USPS Ground Advantage or USPS Priority Shipping. We are unfortunately not able to overnight packages.
Do you have a location for pick up ?
Unfortunately at this time, we only ship, but most orders arrive within 2-3 days via USPS. We hope to expand in the future.
But let us know about your local store and we can contact them and see if we can get some products on their shelves :)
I see that free shipping means USPS. Is the package small enough to fit in a standard residential mailbox?
Most of our packages are small enough to fit inside of a standard mailbox. You will not need to sign for it.
What do the packages look like? Will someone know I ordered THC?
We ship via USPS Ground Advantage or USPS Priority Mail.
Our items come in a plain bubble mailer with a white shipping label that says "Nama Products LLC" or a plain white box.
It looks just like any other mail.
Do you ship to Alaska or Hawaii?
Yes, we do ship free to Alaska and Hawaii. The estimated time from order to arrival would likely be 4-5 days.
What is the return address for nama?
NAMA PRODUCTS LLC
70 RANDALL AVE
SUITE 211
ROCKVILLE CENTRE, NY 11570
THC Questions
Can I mix alcohol and THC?
We can't recommend combining alcohol with THC, but infusing a mocktail or other non-alcoholic beverage is what we made them for! As long as the hemp remains under 0.3% THC there is no legal issue.
Will I fail a drug test if I take these products?
Unfortunately, all of our THC products will cause you to fail a drug test as THC will enter your system. The time it takes to leave your system does vary from person to person.
Will this product cause anxiety?
These products are considered lighter doses so they contain only reasonable amounts of THC. These will not cause anxiety as long as the proper amount is taken.
With each order, we provide a dosing guide which makes recommendations whether you’re new or more experienced. If you are a beginner to THC products, we recommend starting with the beginner doses.
How long does do these products take to work?
The Buzz Drops™ will take effect within 10 minutes to an hour.
The gummies begin to take effect after 30 minutes, with the full effect peaking at an hour and a half to two hours.
Since everyone metabolizes at different rates, the effects will vary from person to person.
If after an hour, you do not notice the effects you can safely increase the dose.